At motoBazaa, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a return may be necessary. That's why we have implemented a comprehensive return policy to ensure your satisfaction.

15-Day Return Window

We offer a 15-day return policy, starting from the day you receive your item. This means you have ample time to evaluate your purchase and decide if it meets your expectations.

Eligibility Criteria

In order to be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• It should be unworn or unused.
• All tags and labels must be intact.
• The item should be in its original packaging.
• You must provide the receipt or proof of purchase.

Initiating a Return

If you wish to return an item, please Contact Us. Our dedicated customer service team will guide you through the process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.

Damages and Issues

Upon receiving your order, we recommend inspecting the items for any defects or damages. If you notice any issues, please contact us immediately. We will evaluate the problem and take appropriate measures to rectify the situation.

Exceptions and Non-Returnable Items

While we strive to accommodate all returns, there are certain items that cannot be returned for various reasons. These include:

• Perishable goods, such as food, flowers, or plants.
• Custom products or personalized items.
• Personal care goods, such as beauty products.
• Hazardous materials, flammable liquids, or gases.
• Sale items and gift cards.

If you have any concerns about the eligibility of your specific item, please reach out to us for clarification.

Exchanges

If you wish to exchange an item, the quickest way is to initiate a return and then make a separate purchase for the desired item. This ensures a smooth and efficient process.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned earlier apply to these returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received the refund, please Contact Us. Our team will assist you in resolving any issues.

We value your satisfaction and are committed to providing exceptional customer service. If you have any further questions or concerns regarding our return policy, please do not hesitate to reach out to us at support@motobazaa.com. We are here to assist you.